Store Policy
Customer Care
At Cut Collection, we are dedicated to providing exceptional customer care and ensuring an amazing shopping experience for all of our valued customers. Our customer care policy outlines the principles and practices that guide our interactions and support services.
Communication channels:
Email: info@cutcollection.com
Live Chat: available on our website
Social media
Instagram: ​@cutcollection_USA
TikTok: @cut_collection
Etsy: cutcollectionUSA
Response Time:
We aim to acknowledge all customer inquiries within 24 business hours.
Resolving issues will be our top priority, with most cases resolved within 5 to 7 business days.
Problem Resolution:
Our dedicated customer care team is trained to address and resolve any concerns or issues promptly.
If your concern remains unresolved, it will be escalated to a higher level of expertise for swift resolution.
Customer Feedback:
We welcome and value your feedback. Please take a moment to share your thoughts through surveys, reviews, or direct communication.
Your feedback helps us continually improve our products and services.
Service Standards:
We are committed to maintaining the highest standards of quality in our products and services.
Our team members are knowledgeable about our products and can provide personalized assistance.
Privacy and Data Protection:
We prioritize the security and privacy of your personal information. Please refer to our Privacy Policy for details on data handling listed below.
Availability:
Our customer care services are available during our business hours: M-F 9am to 5pm ET.
Compensation or Refunds:
In the event of product defects or dissatisfaction, we have a clear refund and return policy. Please refer to our Returns and Refunds Policy for details.
Continuous Improvement:
We continuously review and enhance our customer care practices to ensure we meet and exceed your expectations.
Your feedback is instrumental in driving these improvements.
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Privacy & Safety
I’m a privacy & safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.
Wholesale Inquiries
Please be sure to message us at info@cutcollection.com to inquire about wholesale opportunities with Cut Collection. We do require a minimum order of 25 units in order for us to fulfill any wholesale requests. Should you require customization to any of our current apparel offerings the minimum order must be 100 units or greater and may incur a customization fee to cover material changes made to our typical designs.
Payment Methods
Credit / Debit Cards